Frequently Asked Questions

Do I need a referral?

The physicians at Endocrinology Associates are classified as specialists and therefore many insurance companies will require a referral to be generated by your primary care physician. Without this referral you may be responsible for a higher co-pay or co-insurance. Please review your insurance plan to understand your specific plan requirements. Appointments can be made while a referral is pending.

Do I have a co-pay for labs, injection, ultrasound, etc.?

If your insurance plan requires a co-pay you must provide this co-pay at the time of service. Co-pays are generally required on a per visit basis. If laboratory or imaging procedures are conducted as part of your visit with the provider, there will be no additional co-pay for procedures performed during that visit. However, if your appointment is only for a laboratory procedure or an imaging procedure, that single visit will require a co-pay. The amount of the co-pay will be determined by both your insurance provider and the plan type and will usually be described on your insurance card.

Are you open on the weekend?

No, however, our physicians are on call in case of emergencies. Our Office hours are Monday through Friday from 8 am to 5:00 pm with lab visits starting at 7 am. Phones are forwarded to the answering service from noon to 1 pm Monday through Friday and during the non-office hours.

Is the doctor a Female or Male?

Drs. Reddy, Mishra, Ferenczi and Saran are female; Drs. Duick and Harari are male.

Where are your Office Locations?

We have two offices; one in North Scottsdale and one is Chandler. Click on the link below for addresses and maps for both locations.

Click Here for Our Scottsdale Location
Click Here for Our Chandler Location

How far out are you booking appointments?

This may be dependent upon with which provider you are booking your appointment. Most physicians are available within 1-3 weeks for an appointment. If you are a new patient and need an earlier appointment than offered with a requested physician, the scheduler may be able to find an earlier appointment with another one of our physicians. All physicians at EAPA are board certified Endocrinologists.

Why do I always have to leave a message for the Medical Assistant?

The Medical Assistants are only available periodically during appointment times as they are seeing patients. They do, however, pick up their voicemails between patients and at the end of their day and respond to all voicemails within 24 hours. Please remember to leave a phone number where you can be easily reached and a complete message about what you are requesting. Most requests for pharmacy refills will be completed that same day even if the Medical Assistant doesn’t immediately return your phone call.

How long does it take to get results back?

For laboratory results please allow up to 2 weeks. The providers review all lab results before the Medical Assistants report these to the patient. If the provider finds abnormal results these will be relayed to the patients as soon as possible.

How long are appointments?

New patient visits may last from 30 minutes to 2 hours, depending on what the physician is recommending for your care. Follow-up visits generally last from 15 to 30 minutes.

Why do I have a bill?

EAPA works with dozens of insurance companies and each company has many different plans. As a patient you should be very familiar with the co-pay requirements of your plan, your deductible level and any co-insurance responsibilities. EAPA will collect your insurance company’s required co-pay at the time of service. In most cases, EAPA will only bill you for additional fees after your insurance settlements have been received. Exceptions to this are for those plans that require a deductible be met prior to the insurance company paying the contracted rate. In these cases EAPA will require an estimated payment at the time of services (generally about 30% of the billed charges).

How can I make a payment online?

At this time, we do not have an online payment option. However, you may call our office during between 8 am and 5 pm to make a payment over the phone.

What is the billing department’s phone number?

The billing department’s direct line is (602) 490-8902. You may also call or speak with any of our representatives at the front desk of our offices by calling (602) 266-8463 to process a payment.

Do the offices close for lunch?

Yes, our offices are closed from noon to 1 pm for lunch.